What are the responsibilities and job description for the Resident Services Manager (Temp - Hybrid) position at Elme Communities?
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.
In this role you will be working a 3/2 hybrid schedule (3 in Office/ 2 Remote). The individual must reside within the DC Metro area.
Please note that this is a temporary position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for residents through efficient and accurate completion of resident account management and renewal functions.
- Provide administrative support to the on-site community management teams to aid in customer satisfaction and increase renewal conversion rates, impacting overall operations and results.
- Think like an owner in contributing to the achievement of financial objectives by assisting with rent collection, deposit accounting, renewals, and initiating corrective action.
- Encourage timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups from all team members.
- Collaborate with on-site and operations leaders to continually evaluate and provide feedback to improve processes, results, and technology partnerships.
EDUCATION AND/OR EXPERIENCE
- Minimum 2 years property management experience in an Assistant Manager or similar role with experience in resident account management/bookkeeping required.
- Proven track record of career progression in the property management industry.
- Demonstrated exceptional time management and organizational skills, including attention to detail.
- Excellent communication and marketing skills - written, verbal, social media.
- Strong financial aptitude and budget management skills.
- Digitally proficient in Excel, Word, PowerPoint, MS Teams, social media.
- Experience with CRM systems and/or industry specific management software, such as Yardi required.
- Demonstrated resilience and commitment to deliver and be accountable for results.
- Bachelor’s degree preferred.
The hourly range for this role is $24.11-$35.58 (subject to experience)
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.
Salary : $24 - $36
