What are the responsibilities and job description for the Call-By-Call Manager - HVAC and Plumbing position at Elmer's Home Services Heating & Air Conditioning?
Are you a motivated problem solver who takes pride in overcoming challenges and fixing pain points? Elmer's Home Services in Dallas, TX is searching for a capable leader to become our full-time Call-By-Call Manager – HVAC and Plumbing and advise our technicians on the best industry practices.
Your salary with commission starts at $75,000/year and can go up based on your interview and references. We offer terrific benefits, including generous employer contributions on medical, dental, and vision, PTO, 401K, CE classes, and more. If you feel up for the challenge, read on!
YOUR NEW ROLE
We're looking for someone who can work from 8:00 am - 8:00 pm, Monday - Friday and every other weekend.
You ensure the smooth operation of our HVAC and Plumbing departments by offering our field techs in-person and over-the-phone guidance. If a tech has a question or issue, you help them resolve it and offer tips for closing sales. Your coaching ensures our teams meet their KPI goals, reach revenue targets, and complete high-quality work.
You also spend your time creating estimates, selecting building options, and handling customer concerns. Upon completion of the job, you follow up with clients and encourage them to leave a positive review for us. To support our overall growth, you rehash calls that didn't result in a sale and identify ways to prevent staff turnover. Your efforts directly impact our success!
OUR HISTORY
Our company has been serving the San Antonio area's HVAC needs for over 25 years and just infiltrated the DFW market. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning as well as plumbing installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC and Plumbing team in town. We have strong ties in our community and contribute to organizations that help those in need. We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.
WHAT WE'RE LOOKING FOR
- 3 years of plumbing or HVAC experience
- Commitment to the industry and desire to build a long-term career
- Excellent computer proficiency, particularly with financial applications, Word, Excel, PowerPoint, and Access
- Ability to lead by example and maintain strong ethics, values, trust, and integrity
- Strong communication, conflict management, and problem-solving skills
A degree in business or psychology would be preferred but isn't required. Bilingual fluency would be a huge plus!
We value your time, so we won't ask you to fill out a long, drawn-out application. Our initial application process should take you less than 3 minutes to complete. Good luck!
Salary : $75,000
