What are the responsibilities and job description for the Call Center Manager position at Elmer's Home Services Heating & Air Conditioning?
Elmer's Home Services of San Antonio, TX is looking to hire a full-time Call Center Manager to manage the call center and dispatching team and ensure departments run smoothly. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a dispatching career with a stable and respected home services company? If so, keep reading about this vital customer service role!
This lead dispatcher position pays a competitive wage, depending on experience and performance. In addition to our epic work culture we also offer awesome benefits that will continue to expand as we grow, including better than average employer contribution on medical, dental, and vision. If this sounds like the right dispatching opportunity for you, apply today!
ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING
Our company has been serving the San Antonio area's HVAC needs for over 25 years. We just launched in DFW and are now moving into the Houston area. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery.
We know our success is due in large part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.
A DAY IN THE LIFE OF A CALL CENTER MANAGER
As a Call Center Manager, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
CALL CENTER MANAGER QUALIFICATIONS
- Experience in SAGE
- Able to work weekends and evenings
- Computer proficient
- Dispatcher/Call Center experience preferred
- ServiceTitan working knowledge preferred
Familiarity with the HVAC and Plumbing trades would be a plus, but we will train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this lead dispatcher position!
ARE YOU READY TO JOIN OUR DISPATCHING TEAM?
If you are a customer service extraordinaire and feel that you would be right for this lead dispatcher position, fill out our initial 3-minute, mobile-friendly application today!
Location: 78233
Must be able to pass a background check. We also conduct pre-employment and random drug testing. Any job offer will be based on the results of background and drug testing.
