What are the responsibilities and job description for the Customer Service Rep / CSR - Bilingual position at Elmer's Home Services Heating & Air Conditioning?
Elmer's Home Services Heating & Air Conditioning is on the hunt for a self-motivated full-time Bilingual Customer Service Rep (CSR) / Client Care Rep to join our office team and provide stellar customer care to our San Antonio, TX clients while scheduling services and educating them about our benefits. Can we count on you to smile through the phone? Are you a CSR superstar? Are you interested in starting a career with a stable, respected home services company? If so, read on!
We offer our home services Customer Service Reps / Client Care Reps a highly competitive compensation of $18/hr once training has been completed. Those who are bilingual will earn $19 per hour once training has been completed. The typical schedule is full-time and occasionally requires additional hours. Don't forget about our well-rounded benefits package that includes better than average employer contribution on medical benefits with dental and vision coverage available. If this position sounds like it was tailor-made just for you, come join our team and apply today!
ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING
Our company has served the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our owners' mother and all those who have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering endless support for numerous organizations and charitable events throughout San Antonio.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR) / CUSTOMER CARE REP
As a Customer Service Rep / Customer Care Rep, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You cheerfully respond to customer calls, schedule and confirm appointments, make follow-up calls, enter purchase orders, and process invoices. With your strong organizational skills, you work hard to ensure maximum scheduling efficiency without compromising client satisfaction.
You call customers to verify that services have been performed appropriately and clients are happy. You also have the opportunity to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. You end each day with a sense of pride that you contributed to keeping our business moving and achieving our goals!
QUALIFICATIONS
- Some call center experience is preferred
- Maintain evening and weekend availability
- Strong computer skills
- Service Titan experience is a PLUS!!!
- Pass a background check
- Bilingual in English and Spanish
Experience in HVAC or home services is a PLUS! Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you are great on the phone and feel that you would be right for this Customer Service Representative / Customer Care Rep position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 78233
Salary : $18 - $19
