IT Systems Engineer

POSITION SUMMARY

The IT Systems Engineer is distinguished from an IT Support Specialist by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This role requires expertise in Microsoft Office 365, Azure Enterprise applications, and security systems administration. The engineer will collaborate with internal teams to ensure seamless integrations and provide training and documentation for stakeholders.

To be an effective Elmington teammate, you will need to:

• Have a great attitude

• Have high expectations

• Think BEYOND the box

• Work with passion

• Have a tireless work ethic

• Be confident

• Be self-sufficient and self-motivated

• Take pride in your work

• Be a good listener

• Offer a solution with every problem

• Go above and beyond for everyone you support

KNOWLEDGE/SKILLS/ABILITIES:

• Define Project Scope and Deliverables: Review project scope and establish realistic timelines, parameters, and Statements of Work (SOW) for each project.

• Client and Technical Documentation: Document all new and modified systems to ensure clarity and continuity for the technical team and clients.

• Complex Network & Systems Configuration: Troubleshoot, configure, and implement servers, networks, and wireless solutions.

• Network & Security Skills: Hands-on knowledge of M365 Admin, Active Directory, Azure AD/Entra ID, TCP/IP, subnetting, firewall configuration, and VPN management.

• Automation & Scripting: Experience with PowerShell and automation of systems tasks.

ESSENTIAL JOB FUNCTIONS:

• Technical Lead for Project Implementation: Technical lead for project planning and hands-on execution for a variety of IT deliverables, collaborating closely with internal teams and clients to ensure seamless integrations.

• Service Desk Escalation Support: Act as a Level 3 support for advanced issues escalated by the service desk.

• Microsoft Office 365 technical subject matter expert required. Preferred expert-level understanding and project-level experience in Exchange Online, Teams, SharePoint Online, Azure AD.

• Azure Enterprise application configuration/setup including SSO and application registration

• App registrations: Register and configure applications in the identity provider's portal, ensuring proper permissions and access controls are in place.

• Documentation and training: Create and maintain documentation for the setup and management processes, and provide training to relevant stakeholders.

SPECIFIC EDUCATION OR EXPERIENCE:

• Education/Experience: Bachelor's degree or equivalent experience, with 5 years of recent hands-on systems or network deployment and administration work, ideally within an MSP environment.

• Security Systems Administrator experience level or above on Defender, Entra, Intune, Compliance Manager/E-discovery

• Project Execution: Proven experience in managing Microsoft cloud solutions, server and email migrations, and IT project delivery.

• Advanced Systems Expertise: Proficiency with Microsoft Windows OS (10, 11, Server 2016, 2019, 2022), building servers from scratch, configuring storage solutions, and managing complex network environments on-prem, in virtualized environments, and in the cloud.

• Certifications: CompTIA A and Network , with Cloud or Security preferred.

• MSP Tools & Technologies: Experience with ConnectWise Manage, ConnectWise Automate, and other MSP-focused tools.

• Server Proficiency: Solid understanding of Windows server implementation, configuration, alerting/monitoring, backup/recovery and virtualization. Experience with IP routing, DNS, DHCP and system security.

• Advanced Certifications: Microsoft M365 Fundamentals, M365 Administration, Entra ID for identity management.

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

The company will recruit, hire, train, promote, and compensate its employees based on factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.

Are you ready to FTO? It's time to TLO!