Senior Account Manager

Elmwood is a Global Strategic Brand Design consultancy with a team of dedicated strategists, design practitioners, client partners, and specialists that solve our client’s business and brand challenges. We are part of the MSQ network, a joined-up community of best-in-class agencies helping brands grow valuable customers.

As a strategic thinker with a talent for relationship-building, and a drive for delivering exceptional client leadership, the Senior Account Manager will work independently with clients, managing projects and developing an in-depth understanding of the client’s business. You’re the client’s day-to-day contact and integral to the development and delivery of insightful and impactful work.

And to be a great Senior Account Manager at Elmwood you’ll employ these attributes in abundance:

· Diligent and organized, you have the project management basics down.

· Understanding the value of and actively embracing good working practices.

· Excel at building strong, trust-based relationships with clients and internal teams.

· Thrive in a fast-paced environment, balancing strategic vision with executional excellence.

· Are a proactive problem-solver, able to anticipate client needs and drive solutions.

· Possess strong commercial acumen, ensuring projects meet financial objectives and targets.

· Are a natural leader, inspiring both clients and teams with confidence and clarity.

Slight update:

Relationship:

• Own project deliverables and act as primary client contact to foster trust.
• Develop sustainable relationships with clients, colleagues, and suppliers.
• Identify opportunities and understand client goals and industry trends.
• Lead client meetings and manage expectations to align vision with execution.
• Manage the client relationship with excellence, taking care to respond timely, and with impeccable communication.

Delivery:

• Oversee project delivery, ensuring timelines and budgets are met.
• Lead project team and collaborate with Design and Strategy Teams.
• Plan workflows, manage resources, and provide status and budget tracking updates in meetings.
• Document learnings and champion internal processes and tools.
• Maintain quality standards and proactively address challenges.
• Anticipate challenges and proactively find solutions to keep projects moving smoothly.

Commercials:

• Create estimates and manage financials, ensuring project profitability.
• Collaborate with Finance on client invoicing, vendor management and financials.
• Forecast accurately and develop strategic account plans with the Client Lead.
• Monitor financial performance and contribute to business development efforts.

What we offer; 

Alongside a market appropriate salary commensurate with the level of this role, you will have access to an outstanding benefits package including: