What are the responsibilities and job description for the Sales and Customer Service Manager position at Elos Medtech?
The Sales and Customer Service Manager is responsible for leading the sales operations and customer support team and is responsible for owning the customer supply chain experience from start to finish within the business unit. Works closely with the global market teams and has tactical and strategic responsibility in support of global strategy attainment. Serves as the site subject matter expert to support business development, quotations and new business projects as well as ongoing execution of existing business. Planning and alignment of customer demands and forecast projections with our sales and operations strategy is a critically important role served by this manager. Ensures that the global sales and business development team is armed with accurate and up to date information about capacities, capabilities, changing trends, current issues and customer feedback. Drives the required collaboration with operations, engineering, quality, purchasing and finance to ensure that we are making wise decisions in executing our strategy and delivering on customer expectations.
Responsibilities
- Responsible for ensuring and maintaining employee productivity, morale, and empowerment.
- Participates in the "new product" review process and new business projects.
- Provides input for and conducts reviews of personnel.
- Conducts thorough analysis, risk management and planning activities resulting in accurate and timely quotations / new business development.
- Manages and fosters well-trained and motivated staff.
- Produces sales reports as needed to support financial or business analysis and review
- Works cross functionally with Sales and Plant Operations to identify, escalate and address capacity issues.
- Perform demand analysis monthly highlighting areas of concern for the next 12 months.
- Drives continuous process improvement through identifying and implementing best practices and system enhancements.
- Create opportunities for sites to share and develop best practices.
- Facilitate a high level of employee participation in Continuous Improvement activities to foster high engagement, accountability and results.
- Manages the department of employees, provides training, competency assessments and reviews and assists in their professional growth and development.
Qualifications