Dispatcher

Job Title: Customer Service Representative/Dispatcher

Location: Philadelphia (On-site)

My client is a leading provider of drayage and intermodal logistics services across North America. They are dedicated to offering efficient, reliable, and innovative transportation solutions, and the team is at the heart of their success. As a fast-growing company with a focus on operational excellence, they provide an exciting and dynamic work environment where their employees have the opportunity to thrive.

Position Overview:

We are seeking a highly organized and customer-focused Customer Service Representative/Dispatcher to join our team. In this dual-role position, you will be responsible for ensuring the efficient coordination of shipments while providing excellent service to our customers. The ideal candidate will have strong communication skills, a background in logistics or transportation, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

Customer Service:

• Act as the primary point of contact for customers, responding to inquiries, providing updates on shipment status, and addressing any concerns or issues.
• Maintain positive and professional relationships with customers, ensuring satisfaction and prompt resolution of any issues or discrepancies.
• Process customer orders, track shipments, and assist in providing quotes or service options.

Dispatching & Coordination:

• Schedule and dispatch drivers, ensuring timely delivery and pickup of containers in line with customer requirements.
• Monitor and track shipments throughout the day, making adjustments to routes or schedules as needed to ensure on-time performance.
• Coordinate between customers, drivers, and other logistics personnel to resolve any operational challenges and ensure smooth operations.

Documentation & Reporting:

• Ensure accurate and timely data entry of customer information, shipment status, and dispatch details into the company’s management systems.
• Generate reports as needed, such as daily operational updates, shipment logs, and performance metrics.
• Maintain proper documentation for all shipments, including required paperwork, invoices, and service receipts.

Problem Solving:

• Identify and troubleshoot operational issues related to shipments, delays, or customer concerns and take the necessary actions to resolve them.
• Escalate complex issues to higher-level management as needed, ensuring quick resolution to minimize service disruptions.

Collaboration:

• Work closely with operations, warehouse staff, drivers, and management teams to ensure seamless coordination of transportation activities.
• Participate in team meetings to discuss operational efficiency, challenges, and continuous improvement efforts.

Qualifications:

• Proven experience in a customer service or dispatching role, preferably within logistics, drayage, or intermodal transportation.
• Strong communication skills (both verbal and written), with the ability to interact professionally with customers and team members.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Detail-oriented, organized, and proficient in using logistics software, spreadsheets, and other office tools.
• Knowledge of the intermodal and drayage industry, or a willingness to learn quickly.
• Problem-solving skills with the ability to think critically and make decisions under pressure.
• A strong sense of urgency and commitment to meeting deadlines and customer expectations.

Preferred Qualifications:

• Previous experience with dispatching software or transportation management systems (TMS).
• Familiarity with shipping documentation and compliance regulations in the transportation industry.

What we offer:

• Competitive salary and benefits package, including health, dental, and vision coverage, as well as 401(k) matching.
• Opportunities for professional development and career advancement within a growing company.
• A supportive and collaborative team environment where your contributions are valued.
• The chance to be part of a leading logistics company with a strong reputation in the industry.