What are the responsibilities and job description for the Hotel Front Desk Agent position at ElSendero Inn, Ascend Collection by Choice Hotels?
We are looking for team members, If you have a knack for customer service, we’d like to meet you.
Responsibilities
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner & apply resolution.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent.
- Customer service attitude
- Excellent communication skills
Work Remotely
- No
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Previous experience in a front desk or hotel environment
- Excellent communication and phone etiquette
- Familiarity with multi-line phone systems and guest relations
- Ability to work effectively in a fast-paced environment and handle guest inquiries professionally
Job Type: Full-time
Pay: $33,200.00 - $35,360.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $33,200 - $35,360