Implementation Engineer Intern for Professional Services

We are searching for an Implementation Engineering intern.

Fast, effective implementations of Eltropy software are critical to Eltropy and our financial-institution customers in the US. The ideal candidate combines a passion for technology, outstanding communication skills, a track-record of academic success, a problem solving mindset and welcomes working in a highly collaborative environment.

Role & Responsibilities:

• Support Implementation Managers on SaaS projects
  • Contribution on multiple concurrent customer implementations of: 
    • Setup and configuration of functioning sandbox and production subdomains based on customer requirements.
    • Eltropy’s platform, including Voice and AI Voice
    • Integrations with 3rd party vendors including Fiserv, MeridianLink, Temenos, AKUVO, and MessagePay. These activities include setup, establishing connectivity, and testing in Eltropy customer’s subdomain.
  • Troubleshoot implementation issues in concert with technical experts and drive fixes needed for go-lives

• Educate customers and colleagues on financial service use-cases and key implementation and testing requirements
  • Train customers how to implement and use all of Eltropy’s products and services.
  • Customize content and deliver it for specific customers when needed.
• Improve the product 
  • Recommend enhancements relating to onboarding customers’ product-, technology- and service needs internally within Eltropy. 
  • During implementation, advocate internally on behalf of the customer to ensure that the agent- and caller experience is simple, effective, intuitive, user-friendly and flawless
• Ensure information security 
  • Adhere strictly to Eltropy’s policies and procedures related to security, confidentiality, availability and privacy
  • Attend all trainings and awareness sessions related to security
  • Report security events and incidents promptly through available channels of Eltropy
  • Adhere to approval and authorization processes while handling, accessing, sharing, storing or processing Eltropy’s confidential information or data or personal data or customer information
  • Responsibly and accountably handle sensitive information, protect access credentials, and manage data and information

What You Offer:

• Completed or working toward a BS degree in engineering or equivalent experience. Knowledge of AI/ML is preferred
• Minimum 3.5 GPA preferred; graduated or candidates entering their final year of studies in the academic year preferred.
• Initiative-taking self-starter capable of working independently and in a team setting
• Exceptional professionalism, work ethic, and very dependable
• Strong written and verbal communications, fluent (written and verbal) in Spanish a plus
• Ability to learn quickly and adapt to changing job duties and deadlines.
• Possess effective communication, customer engagement, project management skills.
• Ability to work cross-function and manage multiple projects/tasks simultaneously.
• Cultivate relationships and exhibit interpersonal skills, teamwork, and business acumen.
• Banking or credit union experience a plus
• IT networking experience
• Ability to be onsite in our Santa Clara office 20 hours a week

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Authorization to work in the United States is required. 

Salary : $20