What are the responsibilities and job description for the Computer Technician position at Eluktronics?
Overview
We are seeking a skilled and motivated Computer Repair Technician to join our team. The ideal candidate will have a strong background in computer hardware (emphasis) and software, with the ability to provide exceptional technical support and repair services. This role involves working in a remote (telephone and email) retail environment, assisting customers with their computer-related needs while ensuring high-quality service delivery.
Responsibilities
- Provide technical support for various operating systems, primarily Windows.
- Diagnose and troubleshoot hardware and software issues for clients on-site and remotely.
- Perform repairs on computer equipment, utilizing hand tools and soldering techniques as necessary.
- Assist customers with retail sales of computer products and accessories, offering knowledgeable recommendations.
- Maintain accurate records of service requests, repairs, and customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on the latest technology trends and advancements in computer systems.
Qualifications
- Proven experience in field service or technical support roles related to computer hardware, specifically laptop (emphasis) and desktop computers.
- Strong knowledge of operating systems and their functionalities.
- Proficiency in using hand tools for equipment repair and maintenance tasks.
- Familiarity with soldering techniques is a plus.
- Excellent problem-solving skills with the ability to work independently or as part of a team.
- Strong communication skills to effectively interact with customers and team members.
- Proficiency in using software tools to manage repair and service tickets.
- Previous experience in computer repairs mandatory.
Join us as we strive to deliver unparalleled service in the world of technology!
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Required)
Experience:
- Computer hardware: 3 years (Preferred)
Ability to Commute:
- Newtown, PA 18940 (Required)
Ability to Relocate:
- Newtown, PA 18940: Relocate before starting work (Required)
Work Location: In person
Salary : $42,000 - $55,000