What are the responsibilities and job description for the Customer Service Specialist position at Elva?
Job Title : Customer Service Specialist
Location : Remote
Job Type : Full Time
Position Summary :
Were seeking a motivated and detail-oriented Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring customer satisfaction through timely and effective communication.
Key Responsibilities :
- Respond to customer inquiries via phone, email, chat, or social media channels in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues efficiently and escalate complex matters to appropriate teams as needed.
- Maintain detailed and accurate records of customer interactions using [CRM / software tools].
- Identify and report recurring customer issues to improve processes and service quality.
- Assist with order processing, returns, or account management tasks.
- Stay updated on company policies, promotions, and product updates to provide the most accurate assistance.
Requirements :
Benefits :
How to Apply :
Submit Resume to Contact@Elva.Live. Please write the position you are applying for in the title of the e-mail.
