Harley-Davidson & Powersports Business Manager / F&I

JOHN ELWAY HARLEY-DAVIDSON / WILD WEST MOTORSPORTS

Full Job Description

Summary Description

Direct responsibility for the Finance and Insurance operations (Business Office) working directly with the Motorcycle Sales Department.

Key Result Areas

• Business office operations
• Compliance with local, state and federal law
• Maintain a collaborative working relationship with other dealership departments
• Customer service with an emphasis on creating a WOW experience for our customers and ensuring we maintain a CXI score above industry average

Major Duties and Responsibilities

1) Business office operations

• Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
• Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
• Establish and maintain good working relationships with several finance sources, factory and otherwise.
• Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
• Analyze departmental activities and practices effective problem-solving techniques.
• Submit paperwork to and obtain approval from finance sources on all finance deals.
• Maintain files of active insurance and financial agencies. Prepare monthly penetration reports on finance penetration.
• Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.

2) Maintain a collaborative working relationship with other dealership departments

• Act as a liaison to all departments in matters concerning Finance and Insurance.
• Assist and support overall company policies and procedures and support the dealer’s philosophy.
• Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
• Provide supplemental assistance to a salesperson in the Motorcycle Sales Department. Work in conjunction with the sales team.

3) Customer service

• Ensure high levels of Customer Service.
• Motivate entire staff to assure quality customer service to all clients.
• Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
• Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
• Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
• Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

4) Other Duties as assigned.

Supervisory Responsibilities

• Ability to make strong independent decisions and the demonstrated ability to learn quickly.
• Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
• Establish and maintain an efficient, organized, clean and professional business office.
• Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales quotas on a regular basis.
• Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

Qualifications & Job Requirements

• Must have the ability to get along with a wide customer base.
• Excellent communication skills and demonstrated “closing skills”.
• Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Computer literate with typing skills and open to learning new software and computer programs.
• Able to work effectively and courteously over the phone.

Physical Demands

• The noise level in the work environment is occasionally loud.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay is base commission

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401K