Players Club Host

Summary of Functions:

A Player Services Host is to serve the guests of the Elwha River Casino at the Players Club desk and on the gaming floor, providing a positive first impression and the reality of the best possible service by performing the following duties:

Accountability:

This position reports to the Player’s Club Supervisor and Manager.

Duties and Responsibilities:

· Perform liaison tasks by receiving and appropriately directing internal and external guests and callers.

• Provide specific and general departmental information regarding the casino.
• Facilitate access to information, respond to written materials and makes appropriate referrals to facilitate dissemination of information.
• Provide high quality customer service and hospitality in the execution of these tasks and responsibilities.
• Provide specialized services to tour groups and VIP guests.
• Build and promote Players Club membership.
• Enter all new Players Club memberships and data entry for complimentary authorization points.
• Redeem Players Club points for casino merchandise and other casino services.
• Research, compile and prepare data for reports; assists with special projects.
• Participate in casino promotions and events to ensure excellent customer service.
• Promote and carry out Casino promotions and events.
• Provide feedback and assist as needed for each promotion and events.
• Answer phones and take messages.
• Occasional cash handling responsibilities for non-gaming (RPOS) funds.
• Ensure compliance with Tribal, State, Federal, and NIGC regulations.
• Maintain strict confidentiality of Players Club data.

Supervisory Responsibilities:

This position requires no supervisory responsibilities.

MinimumQualifications:

• Two years of related experience in the hospitality or retail field. One year of college or technical school preferred.
• Understand the concept of exceptional customer service and consistently deliver outstanding, attentive and friendly service to our guests.
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department head and employees.

· Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.

• Excellent organizational, communication and interpersonal skills.
• Skill in identifying and resolving administrative problems under pressure conditions.
• Knowledge of a 24-hour, 7 day a week operation.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation.
• Must be 21 years old

Certificates, Licenses, Regulations:

· Class B gaming license from the Lower Elwha Klallam Tribal Gaming Agency.

· Washington State Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Frequently involves sedentary work: exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body.

• Occasionally involves light work: exerting up to 20 pounds of force and/or up to 10 pounds of force and/or negligible amount of force to move objects.
• Occasionally lift and/or move up to 25 pounds.

Work Environment:

While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The noise level is moderate

Travel Requirement:

· Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Physical Setting:

• Casino

Work Location: In person

Salary : $18