What are the responsibilities and job description for the Customer Support position at Elwood Staffing?
Description
Customer Support
Are you an experienced Customer Service Account Representative looking to get your foot in the door with a family-owned company with a dynamic team? Apply Now!
Company Profile
A natural ingredients company with deep expertise in honey and other ingredients from around the world. Our team has built a reputation of reliable, trustworthy relationships that, in some cases, have continued for generations.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including :
Medical / Vision / Dental / Rx plans
Holiday Pay
Teladoc (online care)
Referral Bonus Incentive
Weekly Pay
401k
And More!
Customer Support Details :
Temporary position
hour
Full Time work available
First Shift (Monday through Friday from 08 : 00am to 04 : 30pm)
Play a critical role in managing customer interactions and order processes, ensuring a seamless experience from inquiry through delivery.
Handle the entire order lifecycle using ERP and CRM systems
Process EDI transactions, and oversee end-to-end fulfillment
Act as the main point of contact for customer inquiriesCollaborate closely with sales, logistics, warehouse, and accounting teams to provide real-time updates, resolve issues, and ensure orders align with inventory and customer specifications.
Customer Support Qualifications :
Experience in order processing, fulfillment, and EDI transactions, preferably using ERP and CRM systems.
Strong project management skills, capable of overseeing and effectively communicating order timelines.
Customer service expertise with excellent communication skills to handle inquiries and manage resolutions.
Proven ability to collaborate with cross-functional teams, including logistics, warehouse, and accounting.
Applicant may be subject to a background check
Pre-employment drug screen is required as a condition of employment
A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
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