Registrar Support

WHO WE ARE:

ELYON International provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.

ELYON advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.

ELYON International advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.

The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.

We are seeking a skilled and experienced Registrar Support to join our team!

Successful ELYON International employees possess the following traits:

An ability to get things done: You are persistent, resourceful, results-oriented, and action-oriented. You constantly plan ahead and foresee issues before they occur.

Analytical: In order to improve your comprehension of the market and the demands and problems of your clients, you have good analytical abilities and are at ease reading quantitative data.

Creative mind-set: You are able to solve problems creatively and swiftly adjust. You possess a thorough understanding of product management principles and the ability to apply them when analysing data and making recommendations.

Emotional Intelligence: You have a strong sense of self and excellent perception of how
important relationships function. You are upbeat, sympathetic, adaptable, and inquisitive. Your genuineness, warmth, and competence help you win the respect of your co-workers.

Trustworthy: You have a strong sense of morality, principles, and purpose. You are trustworthy because of how you conduct yourself. You are a living example of the company's values.

Responsibilities:

• The support specialist participates in the testing of the registration website and handles providing guest support by responding to inbox email and phone inquiries to help resolve questions, changes, and/or other requests
• The support specialist assists in the procurement of registration supplies to provide onsite credentials as scoped, and provides onsite customer service at the registration desk
• Works with the project manager to understand the registration system requirements and tests functionality
• Use of Systems, Tools, Controls and Applications to fulfill registration services, reporting needs, and financial reconciliation based upon requirements document and scope
• Meet and exceed service delivery expectations with clients, attendees, and exhibitors/sponsors
• Provides customer service support for email and phone inquiries from event guests
• Investigates, troubleshoots, and provides system updates for record changes
• Participates in planning and debriefing registration meetings, supports procurement of materials to provide onsite registration services
• Tests the onsite applications, trains the temporary staff, and provides registration customer service during event days
• Adheres to all compliance, standards, and best practices in use of tools, data, and processes

Qualifications:

• Clearance Requirement: Top Secret
• Have demonstrated the ability to learn on the job, adapt quickly and effectively
• Are adept at multi-tasking
• Are detailed oriented, both technically and organizationally
• Bachelor's degree or equivalent experience
• 2 years of work experience in a customer service-facing role
• Must be familiar with the Cyber Training and Delivery Platforms Support program

Position is contingent upon award.
Work Location: Fort Meade, Maryland, United States

Benefits: Paid Sick Leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.