What are the responsibilities and job description for the Receptionist position at Embassy Healthcare?
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Front desk Assisted Living - Weekends shifts
Administrative Functions
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
(With or Without the Aid of Mechanical Devices)
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- Job Title
- Location
- Department
- FLSA Status
- Shifts Hiring
- Pay Grade
Front desk Assisted Living - Weekends shifts
Administrative Functions
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
- Ability to maintain accurate resident census by resident name and room number.
- Ability to maintain accurate emergency telephone numbers list.
- Ability to maintain accurate reference telephone numbers list.
- Ability to maintain accurate key personnel telephone numbers list.
- Ability to maintain accurate medical staff telephone numbers list.
- Ability to follow verbal instructions.
- Ability to follow written instructions.
- Ability to type.
- Ability to operate a word processor/computer.
- Ability to operate the facility paging system.
- Ability to operate the facility telephone system.
- Ability to communicate effectively on the telephone and in person.
- Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public.
- Ability to receive, sort, and distribute mail accurately and timely.
- Ability to handle emergency situations in a calm, effective manner.
- Ability to follow fire and disaster procedures during a drill and actual occurrence.
- Ability to work cooperatively with all facility department supervisors and administration.
- Ability to screen and direct all incoming calls.
- Ability to answer all inquiries according to facility release of information policies and procedures.
- Ability to enforce visitation policies and procedures.
- Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance.
- Ability to handle all correspondence assigned.
- Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills.
- Ability to interact with residents or residents’ representatives and direct them to appropriate individuals.
- Ability to investigate complaints and direct complaints to appropriate departments or individuals.
- Ability to accept assigned duties in a cooperative manner.
- Ability to assume accountability for data contained in the employees’ handbook.
- Ability to perform other related duties as directed by Administrator/designee.
- Assist department personnel in identifying and correcting problem areas, and/or the improvement of services.
- Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
- Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.
- Attend and participate in in-service educational classes and on-the-job training programs.
- Attend and participate in workshops, seminars, etc., as approved.
- Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard.
- Follow all established safety procedures and precautions when handling supplies and equipment.
- Maintain supply and storage rooms in a safe, clean and orderly condition.
- Clean and check equipment as directed/necessary.
- Report all incidents/accidents, no matter how minor, to your supervisor immediately.
- Report equipment malfunctions or breakdowns to your supervisor as soon as possible.
- Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately.
- Ensure that work/assignment areas are clean and equipment, tools, supplies, etc., are properly stored before leaving such areas on breaks, end of work day, etc.
- Keep your work area(s) free of hazardous conditions, i.e., grease/oil spills, excess supplies, equipment, etc., to assure that all established safety rules/regulations are followed at all times.
- Follow established policies and procedures concerning infection control when delivering supplies and equipment.
- Ensure defective equipment is identified for maintenance repair as required in accordance with established policies and procedures.
- Ensure that department personnel follow established procedures governing the use of labels and MSDSs.
- Report missing/illegible labels and MSDSs to the safety officer or other designated person.
- Maintain confidentiality of all pertinent resident care information to assure resident rights are protected, including the right of refusal.
- Knock before entering a resident's room.
- Moves intermittently during working hours.
- Works in assigned areas of the facility.
- Is subject to frequent interruptions.
- Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- Attends and participates in continuing educational programs.
- Is subject to cuts, bruises, falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
- Communicates with nursing personnel, and other department personnel.
- May be required to work in cramped spaces.
- Must possess, as a minimum, a high school diploma.
- None required. On-the-job training provided.
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
- Must be knowledgeable of supply practices, procedures, and guidelines.
- Must possess the ability to work harmoniously with other personnel.
- Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to follow written and oral instructions.
- Must not pose a threat to the health or safety of other individuals in the workplace.
- Must demonstrate superior customer service skills.
(With or Without the Aid of Mechanical Devices)
- Must be able to move intermittently throughout the work day.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to cope with the mental and emotional stress of the position.
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
- Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
- Must meet the general health requirements set forth by the policies of this facility which include a medical and physical examination.
- Must be able to push, pull, move, and/or lift a minimum of twenty-five pounds.
- Must be willing to perform tasks that may involve exposure to the resident's blood/body fluids.
- May be necessary to assist in the evacuation of residents during emergency situations.
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Salary : $15 - $16
