What are the responsibilities and job description for the Guest Service Representative (WEEKENDS 3-11pm or Midshift) position at Embassy Suites Atlanta/Sugarloaf, GA?
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits :
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term / short term disability
Life insurance
Primary Responsibilities
Greet guests and perform check-in / out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Ability and flexibility to work various shifts including evenings, weekends, and holidays Education / Experience
High School diploma or GED preferred
One year hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway / street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Guest Service Representative (WEEKENDS 3-11pm or Midshift)?
Sign up to receive alerts about other jobs on the Guest Service Representative (WEEKENDS 3-11pm or Midshift) career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Guest Service Representative (WEEKENDS 3-11pm or Midshift) jobs in the Duluth, GA area that may be a better fit.
We don't have any other Guest Service Representative (WEEKENDS 3-11pm or Midshift) jobs in the Duluth, GA area right now.
