Guest Services Supervisor

We are looking for a dynamic Guest Services Supervisor to oversee and lead the front desk team at Embassy Suites Austin Central. Hourly Wage is up to $21 per hour.

Hilton OnQ experience is a plus

Attractive Incentives and Benefits included

• We offer excellent Benefits which include Health Insurance, Dental, Vision, Life Insurance, Health Savings account, Employee assistance program, 401(k) with company match and company paid long term insurance.
• Hilton Team Member/ Friends and Family Travel Program with 100 discounted room nights per year. 30 nights around $40 per night for team members and friends and family get 50% off the best going rate! Food and Beverage is discounted at 50% off as well!
• 5 free nights per calendar year at any of our hotels across the US!
• All hourly team members accrue time off on day one.
• $500 dollar referral program for all open positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with the hotel Front Office Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
• On-Q experience a Plus.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Works with Front Office Manager to develop action plans as necessary to achieve expected guest satisfaction scores.
• Oversee Stay Score read and respond to ensure timely response to guest reviews.
• Oversee all Guest Assistance Cases and close accordingly.
• Assist team with achieving Hilton honors enrollment targets monthly/ yearly.
• Effectively trains guest service agents on proper front desk procedures.
• Assist with the preparation of weekly schedules for front office staff.
• Address performance deficiencies of front office staff through coaching and counseling.
• Assist with performance evaluations for front office staff timely.
• Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
• Ensure team has taken all required training per Hilton University and Corporate by deadlines set forth.
• Required reports are timely and of a quality that can be shared with corporate.
• Rates are accurate and monitored daily.
• Is proficient at managing inventory in the property management system.
• Frequently meets with and reviews work generated by the night auditor.
• Oversees the purchasing of all front desk product. Key cards / Honors Bags / Gift Shop etc...
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

Performs any other duties as requested by management team.

Job Type: Full-time

Pay: Up to $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Hilton: 2 years (Preferred)
• Front Office Supervisor: 1 year (Required)

Work Location: In person

Salary : $21