What are the responsibilities and job description for the Hotel Front Desk Attendant position at Embassy Suites Blue Ash?
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
- Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Field customer complaints when necessary
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Qualifications