Night Audit/Front Desk Agent

*Job Summary* - working overnight pays the higher hourly rate

The Embassy Suites in Schaumburg is looking for a dynamic candidate to take on the Night Auditor/Guest Service Agent role. We are seeking a skilled customer service driven person to join our team in providing exceptional customer service in a hospitality setting. The ideal candidate will be the first point of contact for guests, ensuring a positive experience from check-in to check-out.

This position currently is a dual role with both Overnight & Day shifts.

*Duties*

• Ability to work Fridays & Saturdays overnight is a must
• Greet and check-in guests with a warm and welcoming demeanor
• Handle guest inquiries and provide accurate information about hotel services and amenities
• Manage reservations and cancellations efficiently
• Operate phone systems to handle incoming calls and redirect them appropriately
• Assist with guest requests and resolve any issues promptly
• Maintain a tidy and organized front desk area

*Skills*

• Strong customer service skills with a focus on guest satisfaction
• Ability to communicate effectively in multiple languages is a plus
• Experience in a resort or hotel setting preferred
• Proficiency in phone etiquette and handling various phone systems
• Knowledge of hospitality management practices
• Bilingual proficiency is advantageous for guest relations

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Preferred)

Ability to Commute:

• Schaumburg, IL 60173 (Required)

Work Location: In person

Salary : $16 - $20