Room Attendant

Position Purpose:

Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

ESSENTIAL FUNCTIONS:

Average Percent of Time

60% - Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.

10% - Strip dirty linens / towels and remove used amenities from room/suite.

5% - Check maid cart for supplies, stock as needed.

5% - Greet guests immediately with friendly/sincere acknowledgement.

5% - Replenish linen and guest amenities.

5% - Clean balconies, if applicable.

5% - Respond to special requests by guests (such as providing extra amenities or service time requests).

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests, including information about hotel services, activities and local attractions.

• Assist co-workers, as requested.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

• Sitting: Rare
• Walking / Standing: Constant
• Climbing stairs: Occasional
• Crouching/Bending/Stooping: Frequent
• Reaching: Frequent
• Grasping: Frequent
• Pushing/Pulling: Constant up to 100 lbs.
• Near Vision: Constant
• Far Vision: Constant
• Hearing: Constant
• Talking: Occasional
• Smell: Constant
• Lifting/Carrying(# lbs.): Frequent Up to 50 lbs.
• Travel: Never

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and and including termination of employment.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position: None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Physically able to move large objects such as: carts, large bags of linen, ironing board.
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
• Ability to read and recognize room/suite numbers.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

EDUCATION

High School graduate or equivalent preferred but not necessary.

EXPERIENCE

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.

LICENSES OR CERTIFICATES

No special licenses or certificates required.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

NOTICE

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Work Location: In person

Salary : $16