Resturant Server

JOB DESCRIPTION/FUNCTIONS

RESTAURANT SERVER

REPORTS TO: Director of Food & Beverage/AGM

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BASIC PURPOSE: Responsible for set-up, maintenance and service for all food and beverage orders within the restaurant while ensuring quality service, guest satisfaction and the achievement/maintenance of SUN standards and profit maximization.

ESSENTIAL FUNCTIONS:

• Greet Guests within 2 minutes of being seated and take all customer orders in accordance with operating policies and procedures
• Maintain high restaurant presence, ascertain orders and entertain/socialize with guests in a friendly, professional and courteous manner based on trained standards.
• Deliver all food items to table, on time and within specified guidelines.
• Set-up, cleaning, tear down and maintenance of restaurant main dining room area.
• Knowledge of all food and beverage products offered in the dining room and ability to take guests on a tour of all menus, describing in great detail flavors, textures and highlights.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with SUN policies and procedures.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High school education or equivalent

Experience: One year of employment in a related field with this company or other organization(s) preferred but not necessary.

Skills and Abilities:

• Must be able to clearly communicate with guests and coworkers
• Must be “hospitality” oriented, with a pleasant demeanor and exceptional guest service skills
• Ability to clearly understand and follow directions given by supervisors
• Ability to clearly understand and relay orders and special requests of guests

No. of employees supervised: None.

Travel required: None.

Hours Required:

• Scheduled hours and days may vary based on need.
• Weekends, evenings and Holidays are required.
• Must adhere to the time and attendance polices set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying:

Position requires daily and frequent lifting, pushing, pulling and carrying of a variety of items, including but not limited to queen marys, hot boxes, trays of orders, kegs and CO2 tanks, glass and dish racks, and bins of dirty dishes.

Bending/Kneeling

Position requires frequent bending and kneeling in order to complete tasks associated with the position. This includes but is not limited to retrieving equipment, removal of trays, and clean-up which may be needed

Mobility

Total mobility is required, with continue movement throughout the department required for an entire shift

Continuous Standing/Walking

Position requires continuous standing and/or walking to fill, check, and deliver orders, as well as to assist with all other kitchen functions as needed

Climbing Stairs:

Position may necessitate the use of stairs

Driving

No Driving Required.

Work Environment

Position will be primarily indoors in a hectic, fast-paced environment

Hearing/Vision/Speech

• One-on-one communication with guests, supervisor and coworkers is critical
• Must be able to receive, understand and give direction in regard to kitchen operation or guest requests
• Must be able to clearly communicate in written and verbal form
• Must be able to visually identify menu items, table set-up, kitchen equipment, and safely maneuver through all department areas.
• Must have exceptional guest service skills, friendly, well-spoken and represent the property well

Chemicals/Agents

Position requires the use of general cleaning products, as well as abrasive cleaners, degreasers and sanitizers

Protective Clothing Type:

Non-slip shoes required at all times

Equipment Operation

Position requires the frequent use of basic kitchen tools and appliances such as, but not limited to;

toasters, ovens, microwave, hot box, sternos, freezers and refrigerators

Job Types: Full-time, Part-time

Shift:

• Evening shift
• Night shift

Work Location: In person