What are the responsibilities and job description for the Transportation Attendant position at Embassy Suites by Hilton San Antonio Airport?
At the Embassy Suites San Antonio Airport, we are passionate about hospitality and excellent customer service. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
- Every Person Matters
- Together We Can Do Great Things
- This Is More Than a Job
If you are ready to join a hotel company with a dynamic Guest Services team, we are the hotel of choice in the San Antonio Airport area. We offer great benefits.
Benefits for Full Time team members include:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of team member contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
- And Many More!
Job Purpose:
To transport guests in a prompt, friendly and courteous manner using safe driving practices. The Transportation Attendant will oversee our guests experience by providing courteous and professional service during their entire stay. Will provide transportation to and from the airport and within a 3-mile radius of the hotel.
Job Responsibilities:
- Greets guests immediately with warm hospitable welcome using a clear and courteous speaking voice.
- Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel and introduces them to the Guest Service Agent.
- Responds immediately to customer inquiries regarding hotel features, services, and assistance.
- Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions.
- Clearly communicates the features, and services of the hotel facilities.
- Cleans and polishes carts and other equipment used in the department.
- Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest.
- Ensures that the hotel vehicle and parking lot are clean and presentable to guests.
- Other duties as assigned.
Job Skills:
- Ability to listen and communicate effectively.
- Read, write, and speak English fluently. Ability to communicate in Spanish helpful.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
- Ability to perform tasks requiring bending, stooping, kneeling, walking, and standing for an extended period of time.
- Ability to stand, walk, and continuously perform essential job functions for an extended period of time.
- Ability to remain calm in emergency situations and to effectively deal with internal and external customers, some of whom will require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve customer concerns.
- Ability to drive vehicles with automatic transmission.
- Ability to perform duties within extreme temperature ranges.
- Ability to follow written/verbal instructions in order to meet deadlines.
Qualifications Standards
Education:
High school graduate or equivalent preferred.
Experience:
No prior experience required.
License/Certificates:
Valid Texas Driver's License required.
Clear driving record required.
Other:
Regular attendance in conformance with the standards, which may be established by Zachry Hotels from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Zachry Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental Pay:
- Tips
Work Location: In person
Salary : $12
