What are the responsibilities and job description for the Restaurant Supervisor position at Embassy Suites by Hilton Tampa Airport?
Job Description
Job Description
Westmont Hospitality Group
Restaurant Supervisor
POSITION : Restaurant Supervisor
HOTEL : Embassy Suites by Hilton Tampa Airport
DEPARTMENT : Food & Beverage
REPORTS TO : Executive Chef / Sous Chef
JOB SUMMARY
In this role, you will supervise team members, ensure customer satisfaction, and maintain high-quality food and service standards. Must have excellent communication skills, work well under pressure, and have a passion for delivering exceptional dining experiences.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked weekly.
ESSENTIAL FUNCTIONS
- Assist in the hiring and training of new team members as well as the continuous training of existing team members.
- Assist both front and back of the house operations, including bartenders, and Banquet staff.
- Provide exceptional customer service and lead the team to do the same.
- Respond to customer complaints quickly and resolve them effectively.
- Work with team members to project future needs for kitchen supplies, goods, and cleaning products.
- Maintain inventory of all needed supplies.
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits.
- Organizing and conducting pre-shift and departmental meetings communicating pertinent information to the team, such as house count, daily specials, promotions, and menu changes.
- Maintain communication with all departments and attend relevant meetings.
- Provide a clean and safe environment by assigning and assisting with cleaning.
- Follows safety and security procedures and rules.
- Reports unsafe conditions to manager.
- Reports accidents, injuries, near misses, property damage, or loss to the manager.
- All team members must maintain a neat, clean, and well-groomed appearance.
- Perform any related duties as requested by the manager.
KNOWLEDGE, SKILLS & ABILITIES
EOE / AA / M / F / Vet Disabilities