What are the responsibilities and job description for the Assistant Front Office Manager - Embassy Suites by Hilton Portland Downtown position at Embassy Suites by Hilton?
The beautiful, historic, family friendly Embassy Suites Portland Downtown is seeking an Assistant Front Office Manager to support their guest services and security team! This property has 276 spacious rooms, 2 dining outlets and 12 meeting rooms.
This role will oversee all daily functions to ensure the shift runs smoothly. In this role you will work alongside the guest service agents, ensuring the pre-arrival tasks are completed, check-in process runs smoothly, assist with any guest service recovery issues and assist with billing inquiries. This position also oversees the security team.
The ideal candidate will possess the following traits :
- 1-year previous experience in front office leadership, Hilton experience is highly preferred
- Open availability, including overnights as needed
- A genuine passion for hospitality
- OnQ experience a plus!
Shift Pattern : Typically PM shifts, open availability is required, could be overnight shifts to cover PTO or call off
The Benefits :
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :
What will I be doing?
As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
In addition, we look for the demonstration of the following key attributes :
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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