What are the responsibilities and job description for the Night Auditor position at Embassy Suites by Hilton?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves performing front desk duties, managing guest services, and conducting nightly audits to ensure all financial transactions are accurate. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that every guest has a pleasant experience.
Duties
- Conduct nightly audits of all financial transactions and ensure accuracy in reporting.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Manage check-ins and check-outs during the night shift, ensuring a seamless experience for guests.
- Maintain accurate records of room availability and reservations.
- Assist with phone calls, providing information about hotel services and amenities.
- Prepare daily reports for management, highlighting occupancy rates and revenue.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Collaborate with other departments to enhance guest relations and overall satisfaction.
Skills
- Strong background in customer service, particularly within the hospitality industry.
- Experience with night auditing or similar roles is preferred.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette to handle inquiries professionally.
- Knowledge of hotel operations and hospitality management principles.
- Ability to build rapport with guests and provide exceptional guest services.
- Strong attention to detail for accurate financial reporting and auditing tasks.
- Proficient in using hotel management software and systems.
This position is ideal for individuals who thrive in a fast-paced environment and are passionate about providing outstanding service in the hospitality sector.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Ability to Commute:
- Haltom City, TX 76117 (Required)
Ability to Relocate:
- Haltom City, TX 76117: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
