What are the responsibilities and job description for the PM Guest Service Agent - Embassy Suites by Hilton Indianapolis Downtown position at Embassy Suites by Hilton?
The Embassy Suites by Hilton Indianapolis Downtown is looking for their next PM Guest Service Agent to join the Front Operations Team! Find us in downtown Indianapolis, a short walk from the Indiana Convention Center via skywalk.
The ideal candidate will hold comparable experience in customer service and have full availability to work the PM shift and an ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking to begin their hospitality career.
Shift Pattern : PM shifts starting at 3PM ending as late as 11.30PM, weekends and holidays, as needed.
Pay Rate : $16.50 per hour, plus incentives.
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program : 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
In addition, we look for the demonstration of the following key attributes :
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary : $17
