What are the responsibilities and job description for the Sales & Catering Coordinator position at Embassy Suites by Hilton?
Location: Embassy Suites Raleigh Crabtree, Raleigh, NC
Job Type: Full-Time
About Us: Embassy Suites Raleigh Crabtree is a renowned hotel dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a dynamic and detail-oriented Sales and Catering Coordinator to join our team and support our sales and catering operations.
Job Summary: The Sales and Catering Coordinator will play a crucial role in supporting the sales and catering departments by providing administrative assistance, coordinating events, and ensuring seamless communication between clients and internal teams. The ideal candidate will have a passion for hospitality, excellent organizational skills, and a commitment to delivering outstanding customer service.
Key Responsibilities:
- Assist the Sales and Catering Manager in daily operations and administrative tasks.
- Coordinate and manage event details, including room setups, menus, and audiovisual requirements.
- Maintain accurate records of client interactions, contracts, and event details.
- Communicate with clients to confirm event details, respond to inquiries, and provide exceptional customer service.
- Prepare proposals, contracts, and event orders.
- Collaborate with internal departments to ensure successful execution of events.
- Monitor and follow up on client feedback to ensure satisfaction and identify areas for improvement.
- Assist with marketing and promotional efforts to attract new clients and retain existing ones.
- Perform other duties as assigned to support the overall goals of the sales and catering departments.
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality, Business, or a related field preferred.
- Previous experience in a hotel sales or catering role is highly desirable.
- Strong organizational and multitasking skills with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with 401K (4% match)
- Employee-Provided and Voluntary Life Insurance
- Generous Paid Time Off program
- Annual Performance and Merritt based Raises
- Employee Wellness Program
- Fitness Reimbursement ($100)
- Merritt and performance based annual raises
- Discounts at All Auro Hotels Properties in addition to brand benefits(Hilton, Marriott etc.)
- Employee Referral Program
- Career Development Program to Enhance Skills and Advance Careers
- Educational Support: Rama Scholarship Program: Potential financial assistance for the college education of children of qualified associates.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.
