What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites Chicago?
Job Type
Full-time
Description
Life as a Front Desk Agent :
As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include :
- Greeting guests upon arrival and ensuring a smooth check-in process.
- Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
- Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
- Managing and resolving guest concerns or issues promptly and courteously.
- Coordinating with other hotel departments to ensure seamless guest experiences.
What to Expect in Your First Few Months :
In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.
The Perks of Working for Us :
How to Apply :
Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.
Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.
About Superhost Hospitality :
People Focused. Performance Driven.
With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.
Requirements
What We're Looking For : We are seeking an individual with the following attributes :
Additional Requirements :
Salary Description
20 / HR, $41,600 / year
Salary : $20,000 - $41,600
