What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites DFW?
Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Key Responsibilities:
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests and complaints promptly and professionally.
- Manage cash drawer and process payments (room charges, cash, debit, or credit).
- Keep the front desk area and lobby clean and organized.
- Coordinate with housekeeping to ensure room readiness for guests.
- Provide guests with directions and information about the property and local attractions.
- Answer guest calls, messages, and process requests or concerns.
- Run daily reports and ensure the accuracy of information.
- Assist guests with special requests and ensure their satisfaction.
- Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work independently and handle stressful situations.
- Proficiency in Windows operating systems and office software.
- Ability to work well with others and develop positive working relationships.
- Ability to lift to 50 pounds occasionally and 10 pounds frequently.
