What are the responsibilities and job description for the Night Guest Services Representative position at Embassy Suites Kapolei?
Are you a night owl who thrives in a fast-paced environment? Do you love the idea of being the first point of contact for our guests, ensuring their stay is nothing short of exceptional? If so, we have an exciting opportunity for you to join our energetic and adventurous team at Embassy Suites Kapolei as a Night Guest Services Representative. In this role, you are responsible for providing outstanding customer service to our guests during the overnight hours.
What makes this full-time or part-time position even more exciting is the competitive pay we offer. You can expect to start at $19.00 per hour, with the potential to increase to $19.50 pending performance and completion of a 90-day probation period. You also receive great benefits such as Hilton team member benefits, medical, dental, vision, PTO, and vacation accrued immediately after hire, and a 401k eligible 60 days after hire.
If you are hungry for a challenging yet rewarding position, where you can showcase your exemplary customer service skills and be part of an energetic and adventurous team, then this is the opportunity for you. Join us at Embassy Suites Kapolei and be part of creating memorable experiences for our guests during their stay in paradise. Apply today!
EMBASSY SUITES KAPOLEI: OUR MISSION
Welcome to our world, where comfort meets adventure! We are conveniently located just a stone's throw away from Wet 'n' Wild Hawaii and Coral Crater Adventure Park - the perfect spots for our guests to unleash their inner child! For those who prefer to take it easy, we are just a short drive from Ewa Villages Golf Course and the famous Paradise Cove Luau. We proudly offer not one, but two restaurants right onsite. Our team is made up of some of the coolest, most fun people out there! We appreciate our hospitality experts and love to shower them with generous perks, great compensation, and a whole lot of appreciation. Want to work in a gorgeous hotel in paradise? Join us at Embassy Suites Kapolei!
YOUR SCHEDULE
This guest services position can work full-time or part-time. A flexible schedule is essential and this position requires available nights, weekends, and holidays.
YOUR DAY
As a Night Guest Services Representative at Embassy Suites Kapolei, your role includes handling cash, resolving problems, and delivering exceptional guest service throughout the night. You must possess the ability to read, write, and communicate clearly in a positive and professional tone. Working effectively in both team and individual settings is crucial, and your flexibility in availability is key to ensuring seamless operations during overnight shifts. Demonstrating proficiency in using relevant software and tools is necessary for efficiently managing guest check-ins, check-outs, and inquiries. Showcase your skills in customer service, problem-solving, and communication as a Night Guest Services Representative by joining our team.
REQUIREMENTS
- Ability to read, write, and communicate clearly in a positive and professional tone
- Can work in both a team and individual setting
- Cash handling experience
- Great problem-resolution skills
- Flexible availability
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
So, what do you think? If you feel this is the right job for you, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you!
Salary : $19