What are the responsibilities and job description for the Hotel Front Desk Agent position at Embassy Suites Newark Airport?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hospitality establishment. The ideal candidate will play a crucial role in delivering exceptional guest experiences by providing outstanding customer service and managing front desk operations efficiently. This position requires a strong commitment to hospitality and the ability to communicate effectively with guests from diverse backgrounds.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage check-in and check-out processes, including handling reservations and payments accurately.
- Provide information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain an organized front desk area, including managing phone systems and responding to calls efficiently.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Conduct night audits as required, ensuring all financial transactions are accurate and properly recorded.
- Assist in administrative tasks such as filing, data entry, and maintaining guest records.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with hotel management systems is a plus.
- Bilingual or multilingual skills are highly desirable to cater to a diverse clientele.
- Strong communication skills, both verbal and written, with an emphasis on guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry.
Join us in creating memorable experiences for our guests while developing your career in the vibrant field of hospitality!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Holidays
- Morning shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Elizabeth, NJ 07201 (Required)
Ability to Relocate:
- Elizabeth, NJ 07201: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19