What are the responsibilities and job description for the Front Desk Supervisor position at Embassy Suites Portland Tigard?
InnVentures Overview
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20 states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location
Embassy Suites Tigard, OR
Overview
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Hilton team member hotel benefits, 5 free nights annually at InnVentures managed properties
- Company-matched 401(k) plan
- 7 paid holidays, vacation pay benefit annually
- Free employee meal
- Group insurance, including medical, dental, vision and company-paid life insurance
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including employee assistance program, leadership development program and more!
- Get paid daily with Dailypay app
Responsibilities
- Assist with training, coaching and scheduling for the front office team.
- Ensure all guests are served promptly and courteously during all shifts.
- Apply problem solving skills to resolve guest issues to their satisfaction.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
