What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites?
Front Desk Agent
Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day?
If so, we are looking for you! Visions Hotels is a large corporation with a large portfolio of Marriott, Hilton, and IHG hotels across the eastern United States and we are growing and looking to add more talent to our great team!
Must have reliable transportation, communication, and proven success of accountability.
Purpose of the Position:
To ensure guest satisfaction by providing efficient service and superior guest relations while increasing sales volume and profitability. To embrace the values of the Company Culture and Guiding Principles.
Essential Responsibilities:
Meets and exceeds Guest and team member expectations by providing exceptional service and team work by:
- Providing value added service to Guests by doing whatever is reasonable and possible to meet or exceed Guest expectations
- Communicating effectively with Guests, co-workers and Supervisors
- Demonstrating teamwork by cooperating and assisting co-workers as needed
- Handling difficult situations effectively
- To adhere to the spirit of hospitality by assisting of accommodating our Guests requests. Offer alternatives instead of saying “No”
- Demonstrates professional and technical knowledge by:
- Having a full understanding of the Property’s Management System
- Knowing how and where to post all charges and cashier functions
- Understanding the selling strategy and familiar with rate and market codes
- Ensures Guests receive hospitable service at the front desk by:
- Communicating clearly and courteously
- Promptly and professionally checking Guests in/out of the Hotel
- Receiving cash/credit transactions from Guests for payment of Hotel charges and making correct change
- Maintains proper working environment between departments by:
- Properly communicating with the Housekeeping and Engineering Department regarding Guest rooms and requests
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Company policies and procedures to achieve the overall objectives of this position
We offer:
We offer training and development!
Opportunity for advancement!
Hotel Discounts (rooms & food)
Medical, Dental, Vision, 401K, Paid Time Off
Free Parking
Opportunities to give back to the communities we serve through our community and global focus initiatives!
A diverse workforce where we embrace and enjoy learning from each other!
Amazing growth opportunities!
We would welcome the opportunity to speak to you regarding opportunities as well as answer any questions you might have!
Who We Are
We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $18
