What are the responsibilities and job description for the Guest Service Agent position at Embassy Suites?
## Job Overview
Agents!
We are looking for individuals who lead with a smile and can multitask with a positive demeanor at all times!
Must be able to think “outside the box” to impress our guests!
Full Time positions available! Must be dependable!
Need to have open/flexible availability! NO PHONE CALLS, PLEASE
Please come to the property in person at:
Embassy Suites
145 West Mulberry Blvd
Pooler Savannah
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
All are seeking a Guest Service Agent to join our team at a reputable hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.
## Responsibilities
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Operate phone systems to answer calls and direct them appropriately
- Perform night audit duties as needed
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Ensure the lobby area is clean and presentable at all times
## Requirements
- Previous experience in guest services or hospitality management is preferred
- Proficiency in phone etiquette and handling phone systems
- Strong customer service skills with a focus on guest relations
- Bilingual proficiency is a plus
- Ability to work flexible hours including nights and weekends
Join our team and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.90 - $14.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Savannah, GA 31407 (Required)
Ability to Relocate:
- Savannah, GA 31407: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
