What are the responsibilities and job description for the Venue Manager position at Ember Music Hall?
Job Title: Venue Manager
Location: Ember Music Hall, Richmond, VA
About Us:
Ember Music Hall is a premier live music venue located in the heart of downtown Richmond, Virginia. We specialize in hosting a diverse range of performances, including electronic live music, rock bands, hip-hop artists, and more. Our state-of-the-art lighting and sound systems create an immersive experience for both artists and audiences alike.
Key Responsibilities:
Venue Operations:
- Oversee event execution, setup, and breakdown.
- Maintain facility cleanliness and compliance with safety regulations.
- Manage opening and closing procedures.
Staff Management:
- Recruit, train, and schedule bartenders, servers, and support staff.
- Address performance issues and foster a positive work environment.
Financial Oversight:
- Oversee financial aspects of venue operations, including on the fly staffing adjustments, menu updates, and reporting of key information to owners.
- Uphold strict cash handling policies, ensuring all financial transactions are conducted securely and discrepancies are promptly addressed.
- Collect and submit all invoices and receipts to the Business Manager or Owners for review and record-keeping.
Customer Experience:
- Ensure top-tier guest service and handle issue resolution.
- Work with marketing teams to promote events.
Security & Compliance:
- Secure assets, enforce policies, and update operational systems as needed.
Qualifications:
- 5 years in a live music venue or high volume nightclub or bar; music venue experience preferred.
- Proven leadership skills with experience in staff recruitment, training, and performance management.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends, with operational hours extending until 2 AM. Typical operating schedule is Thursday-Saturday, with rotations based on event bookings.
- ABC management certification required.
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 20 – 32 per week
Schedule:
- Evening shift
- Every weekend
- Night shift
Work Location: In person
Salary : $20 - $22