What are the responsibilities and job description for the Corporate Director of Guest Experience position at Embergrove Hospitality Group?
Corporate Director of Guest Experience
Remote (Must be located in IA, IL, MO, OK, WI) | Full-Time | Travel Required (80% )
About Embergrove Hospitality Group
We're a bold, hospitality-driven company managing a diverse portfolio of hotels, restaurants, and conference centers across the Midwest. Our mission? Crafting exceptional guest experiences with a touch of adventure and innovation.
The Role
We are seeking a dynamic, people-first Corporate Director of Guest Experience to lead the charge in crafting exceptional guest journeys across all Embergrove properties. This is more than a service role, it's about creating meaningful, memorable moments. You’ll drive strategy, shape culture, and collaborate across teams to deliver consistent, brand-aligned guest experiences that keep people coming back.
What You’ll Do
- Create impact: develop and execute guest experience strategies company-wide.
- Stay curious: analyze feedback and data to uncover opportunities for improvement.
- Inspire excellence: train and empower teams to elevate service standards.
- Collaborate cross-functionally: work with hotel teams, operations, marketing, and HR.
- Lead change: monitor industry trends and innovate our approach to hospitality.
Who You Are
- 3–5 years of hospitality leadership, with a focus on guest services and operations.
- Strong communicator, trainer, and collaborator who thrives in dynamic environments.
- Analytical mindset with the ability to turn feedback into action.
- Tech-savvy and highly organized, with project management know-how.
- Excited to travel 80% and work independently in a remote setup.
- Creative, energetic, and passionate about guest experience.
Why Join Us?
- Shape the guest journey across a diverse and growing hotel portfolio.
- Partner with a seasoned leadership team and report directly to the COO.
- Be part of an adventurous, people-focused hospitality group.
- Enjoy full benefits including medical, dental, vision, 401k matching, and more.
- Home office allowance frequent travel to beautiful Midwest destinations.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: Remote
Salary : $75,000