Head Teller Albertville Branch

Role:

Directs and supervises all tellers on the frontline, ensures that they are doing their jobs properly, provides prompt and professional service to members. Maintains a cash drawer; balances and audits the cash drawer according to policy.Supervises tellers and their cash drawers. Searches for the cause of an overage or shortage when a teller's drawer does not balance correctly. Performs routine member monetary transactions. Cross sells Credit Union products and services to assist member in meeting their financial needs. Assist with branch balancing and calculating the end-of-day totals. Audit account signature cards.

Essential Functions & Responsibilities:

• Schedules, coordinates, and monitors daily activities of teller staff. Provides guidance, answers complex questions, and helps to resolve disputes. Performs transaction overrides, approves transaction exceptions, authorizes service fee refunds, and assists in resolving overages and shortages. Investigates losses and audits cash drawers.
• Receives and processes member financial transactions, including deposits, transfers, withdrawals and loan payments.
• Manages, balances, and audits vault cash, and other negotiable instruments. Orders cash requirement for the Credit Union.
• Verifies and posts transactions to member accounts and maintains member and Credit Union records.
• Cross-sells Credit Union products and services.
• Greets members and provides routine information concerning services, and directs members to appropriate departments for specific information.
• Monitors activities for compliance with established policy and regulations. Takes action to resolve any out-of-compliance issues.
• Performs other job related duties as assigned.

Knowledge & Skills:

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to cash counting machines. Assists, coordinates, manages, and directs others. Organizes work flow to accomplish established objectives, delegates tasks, ensures adequate training, evaluates subordinate effectiveness, and administers necessary discipline.

Salary Range:

• $19.15-23.94 per hour based on experience