On-Call Customer Center Attendant

The On-Call Customer Center Attendant supports the meal services provided at the Customer Center and the Concierge team. This employee is expected to be customer-oriented, respectful, discreet, friendly, and very organized.The On-Call Customer Center Attendant position requires proactivity, attention to detail, the ability to read social cues, and good people skills that help anticipate customer needs and provide them with a great experience.Job Duties : Buffet Service : Set up meeting rooms for buffet-style lunches with China, silverware, glasses, utensils, and disposablesRe-plate some meals that come from the caterers on Embraer platersServe breakfast, lunch, and snacks to designated meeting roomsClear the meal service, reset the area with dishesLoad the dishwashers and hand wash delicate itemsPolish and ensure all dishes are spotless; put clean dishes awayClean the kitchen working areaAbide by food safety standards to ensure the safety of our customersPlated Dining Services : Set up the dining room for plated serviceServe meals and take drink ordersClear and reset the room once service is concludedLoad the dishwashers and hand wash delicate itemsPolish and ensure all dishes are spotless; put clean dishes awayClean the kitchen working areaAbide by food safety standards to ensure the safety of our customersStock : Restock consumable supplies in all meeting rooms, mini fridges, coffee carts, buffet credenzas, etc.Maintain the kitchens and stock areas organized and cleanCheck and keep track of expiration dates of suppliesNicely arrange snack baskets for customer meetingsOrganization and Cleanliness : Maintain the kitchen and work area clean and organizedHelp the lead server clean coffee pots, coffee machines, microwaves, fridges, coffee makers, and so onNotify the lead and supervisor of any broken / missing / damaged crystal ware and serve ware items so replacements can be purchasedEnsure dishes are clean when setting up for customer useNotes : Due to the nature of the work, you may be required to stay on your feet for long periods of timeEmbraer will provide the uniformOther duties may be assignedProfessional personal presentation and hygiene are requiredBasic Qualifications : Education : High School diploma completedValid food handling certificates (or similar) are requiredRestaurant or hospitality-related certificates preferredExperience : Minimum of 3 years demonstrated experience in the restaurant and / or hospitality industryExcellent oral communication skillsBasic knowledge of MS Office applicationsInternational / intercultural experience preferredKnowledge, Skills & Abilities : Ability to calmly work under pressure while maintaining a professional demeanorAbility to be detail-oriented and resourceful in a customer-focused environmentAbility to anticipate customers and guests’ needsBilingual language skills preferred but not requiredWorking Conditions / Environment / Special Requirements : Ability to work in a safe, professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulationsEmployees will be subject to random drug and alcohol testing under FAA regulationsProfessional appearance and demeanor to support business needsFormal and business casual attire required; uniform will be providedAvailability for both traditional and nontraditional business hoursGeneral Commitment for All Employees : Commitment to company values and compliance with department norms, policies, directives, and proceduresIncorporate Lean and P3E processes and concepts into daily activitiesStrive for continuous improvement in processes and proceduresHonor and protect confidential and proprietary documents and informationSatisfy work schedule requirementsAbout STS Technical Services : STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense, and industrial industries.Our professional recruitment teams place talented individuals in exciting career opportunities at client locations worldwide.If you want to speak directly to a recruiting professional, please call 1-800-359-4787.STS Technical Services is an equal opportunity employer.#IndeedSTS