What are the responsibilities and job description for the Customer Success Manager position at Embrava?
Company Description
Embrava designs and sells innovative hardware and software solutions for the modern office. Our flagship digital Desk & Room Sign solutions improve employee experience when navigating flexible workspaces (e.g. shared desks), drives adoption of hybrid work and enables teams to locate each other and collaborate efficiently.
Role Description
This is a full-time on-site Customer Success Manager role at Embrava in Hudson Yards NYC. The CSM will be responsible for ensuring customers are well supported on a day-to-day basis, building on-going trusted relationships, renewing contracts, driving account growth and providing exceptional customer service overall.
Qualifications
- 5 Years as a Customer Success Manager / Account Management
- Customer Retention and Relationship Building skills
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Experience with SaaS sales is a plus
- Experience in the tech industry is a plus
