What are the responsibilities and job description for the Resident Services Coordinator - The Upland position at Embrey Management Services LTD.?
Experience The EMBREY Way by joining our dynamic Property Management team as a Resident Services Coordinator at The Upland.
As a Resident Services Coordinator, you will be responsible for seeing that the residents are well oriented with the property's services, amenities and policies.
Responsibilities
- Work with Property Manager to coordinate property marketing plan.
- Ensure that residents are provided with a clean, safe and well-maintained home
- Regularly seek to understand and anticipate what residents need.
- Negotiate new leases and renewals per specifications of the Property Owner and Property Manager.
- Assist new residents moving in by notifying them of community procedures for parking, hours, night access, mail, etc.
- Maintain prospect, traffic and leasing data and assist with other computer data entry as needed. Assist with monthly closing as needed.
- Work with Property Manager to coordinate property marketing plan.
- Implement and evaluate market strategies monthly.
- Contact and work with local employers and business and locators.
- Contact current residents for referrals.
- Market the property and build traffic.
- Sell or help sell the property to prospective residents
- Inventory supplies needed for activities.
- Coordinate with Property Manager to purchase supplies as needed.
- Distribute semiannual resident surveys.
- Conduct personal phone calls or visits with new residents.
- Assist Property Manager and staff as needed.
Qualifications
- One year of sales/service/leasing experience
- Class A Multifamily experience, preferred
- Experience utilizing Yardi and Microsoft Office Suite
- High school diploma or equivalent, 2-year degree or higher preferred
- Valid Driver’s License
Required Testing
- Criminal Background Check, Non-DOT Testing, MVR
Position Type
- Pay Rate: hourly
- Full-time
- Competitive pay & benefits (including healthcare & 401k)
Position Location
- Austin, TX; Reporting: direct to Community Manager.
Team EMBREY
Join an industry-leading team where people are our most important investment and the reason for EMBREY’s continued success. As an EMBREY team member, you will be part of (or contribute to) a culture of excellence and collaboration where we design experiences and deliver results based on trust, empowerment, honesty, and accountability.
At EMBREY, we offer competitive pay, career growth opportunities and comprehensive benefits including medical, dental and vision insurance; paid time off; volunteer hours; an immediately vested 401(k) plan with 100% company match up to 4%, and company-paid life and disability insurance.
Who We Are:
San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns and manages multifamily communities and commercial assets in select markets throughout the United States. In 2024, EMBREY celebrates its 50th year in business with 50,000 multifamily units and more than six million square feet of commercial property completed in its history. As a leading developer in the multifamily sector, the company has more than 6,000 units under construction or in development. www.embrey.com
Our Values:
Do the Right Thing - Details Matter - Rise to the Challenge - Own it
EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit, and business need.
