What are the responsibilities and job description for the Auto Physical Damage Appraiser I position at EMC Insurance Companies?
At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Location : Ideal candidate will be located in Iowa.
Settles physical damage auto claims of minor to moderate complexity with insureds and claimants. Performs audits on repair estimates and prepares cost effective physical damage estimates. Negotiates repair figures with repair facilities, vehicle owners, and other interested parties. Analyze coverages, set reserves, and issues payments based on repair cost.
Essential Functions :
Reviews the loss notice and policy to verify coverage, deductibles, loss payee / mortgagees and verify date of loss to policy periods
Evaluates repair shop and independent appraiser estimates to determine accuracy. Writes accurate repair estimates. Determines cost of repairs. Drafts and issues payments
Reviews bills, invoices, and receipts for accuracy and issues payments accordingly
Evaluates photos to determine if damages are consistent with loss or prior unrelated damages and writes repair estimates
Evaluates vehicle values and repair costs to establish repair ability versus total loss
Evaluates supplemental requests for additional repairs and processes them according to EMC guidelines and issues payments based on review
Assists in resolving questions of coverage, determination of liability, and the value of claims by the claims adjusting staff or underwriters
Evaluates repair times to determine length and cost of rentals to control indemnity costs
Provides prompt detailed responses to vehicle owners, agents, and claims adjusting staff to ensure a positive claim experience for our customers
Analyzes and set adequate reserves to cover exposure based on EMC's reserving philosophy and the complexity of their claims to establish a dollar amount
Prepares damage estimates using CCC estimating software and CCC photo link software
Negotiates claim settlement with insureds, claimants, and attorneys
Negotiates agreed repair price with repair facility
Issues payments within check authority
Requests police reports.
Responds to questions from the insureds, claimants, and agents.
Makes recommendations for vehicle inspections based on estimate and damages
Evaluates depreciation if applicable and assesses value
Authorizes supplemental repairs and payment
Evaluates and pays independent appraiser invoices
Assists and participates in recovery efforts to catastrophe storm situations
Performs special projects as requested
Reviews files for subrogation
Assists in small claim suits, mediations, and arbitrations
Education & Experience :
High school diploma or equivalency
Two years auto repair and / or property claims experience or related experience
Multiple state insurance adjuster and appraiser licenses required within 6 months of hire
Knowledge, Skills, & Abilities :
Current technical knowledge of auto collision repair techniques and standards
Strong knowledge of state statutes
Strong interpersonal skills, conflict resolution, and negotiation abilities
Good knowledge of personal computers, electronic estimatics software, and the use of reference manuals relevant to this field of work
Excellent customer service skills
Strong organizational and written and verbal communication skills
