What are the responsibilities and job description for the Customer Service Specialist position at EMCOR Facilities Services?
About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Customer Service Specialist
Job Summary:
EFS is hiring for a Real Estate Specialist that will make daily receipt of repair calls via email from client for dispatch to Landlords, follow Up with Landlords on acceptance of work and eta for completion and more duties as assigned.
Essential Duties and Responsibilities:
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
#EFS
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Customer Service Specialist
Job Summary:
EFS is hiring for a Real Estate Specialist that will make daily receipt of repair calls via email from client for dispatch to Landlords, follow Up with Landlords on acceptance of work and eta for completion and more duties as assigned.
Essential Duties and Responsibilities:
- Daily receipt of repair calls via email from client for dispatch to Landlords.
- Communication and Notification to Landlords for repairs to facility.
- Follow Up with Landlords on acceptance of work and eta for completion.
- Preparation and delivery of Landlord Enforcement Letters.
- Escalation to Contracting Officer, Field Maintenance Office, R & A Expense Team, and property manager when applicable.
- Loading of Landlord/Property Management information into EFMS.
- Prioritize work to achieve client contractual performance standards.
- Provide activity tracking and reporting as required by established protocols.
- Other duties as assigned.
- High school diploma required.
- One to two years of property management experience required or equivalent experience
- At least 2 years' experience in a Customer Service position required or equivalent experience
- Strong verbal and written communication skills with excellent telephone etiquette.
- Professional friendly demeanor.
- Bilingual (English and Spanish) a plus
- Negotiations skills a plus
- Ability to maintain a courteous, professional telephone and written demeanor. Convey confidence in providing and receiving pertinent information.
- Ability to work under pressure and constantly make correct decisions with limited input.
- Competence in MS Windows Applications, especially MS Excel.
- Typing 40 WPM with a 95% or better accuracy.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
#EFS
