What are the responsibilities and job description for the HVAC Account Coordinator position at EMCOR Group Inc. Website?
About Us:
EMCOR Mechanical Services (“EMS”) is a division of EMCOR Group, Inc., a fortune 500 company. EMS is a national full-service commercial HVAC provider with a network of 26 operating companies deploying over 3,900 professional technicians to execute systems maintenance, repairs, equipment retrofits, construction services, automation, and energy solutions. EMS generated $2.0B in revenues in 2023 and continues to grow organically and through acquisitions.
Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer.
- Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination, dispatching work orders.
- Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
- Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, etc.
- Maintain a strong safety program within EMS Guidelines.
- Maintain effective communications with employees, management, contractors, customers.
- Conducts daily/weekly reporting on open work orders for supervisor review.
- Communicate regularly with service providers to get work order updates.
- Communicate with supervisor on the work performed.
- Will attend weekly staff meeting and safety training.
- Must live commutable distance to the Tempe AZ office or to the Norristown, PA office.
- Must be able and willing to work a hybrid schedule which includes working from the office 3 days a week
- Associates Degree or equivalent experience.
- Advanced proficiency MS Windows Applications, including MS Excel and Word.
- Must be able to Type min 50 wpm and have good writing skills.
- Minimum of two years’ experience in a facilities maintenance, property management and customer service role required.
- Experience in managing service delivery for trades labor specific to Heating, Ventilation, Air Conditioning, and/or Refrigeration is preferred.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
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