Service Manager- Dayton, OH

DeBra-Kuempel Inc. is a leading provider of mechanical, electrical and plumbing services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, Eastern Kentucky and the surrounding areas.  We deliver our services through the full lifecycle, including design build and new construction, major repairs and replacements and ongoing preventive services.  DeBra-Kuempel is wholly owned by EMCOR Group, Inc., a national provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.

• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair.  Must follow through and monitor the performance of the Service Technicians in meeting these technical requirements.
• Provide assistance, guidance, and training to Service Technicians in performing their respective assignments.
• Provide assistance and guidance to interdepartmental personnel (Dispatch Coordinators and Service Coordinators) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance and support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
• Provide technical assistance to the Service Coordinator to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete EMCOR’s required LMS classes.
• Be responsible for refrigerant inventory of technician’s refrigerant usage.

MINIMUM QUALIFICATIONS

To best meet the needs of our organization and customers, the right person will meet the following qualifications:

• Working hours 7:30am-4:30pm (additional hours as necessary).
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.

• Must possess a valid driver’s license and proof of insurability.

PREFERRED EDUCATION and/or EXPERIENCE

•  High school diploma or equivalent is required.
•  A minimum of seven (7) years’ experience in HVAC and Refrigeration.
•  EPA refrigeration certification (Universal) is required.

COMPUTER SKILLS

•  Must demonstrate excellent proficiency in Microsoft Office applications (i.e. Outlook, Word, Excel, etc.)
•  The ideal candidate must demonstrate a willingness to learn other software applications, as required.

CORE VALUES 

The requirements listed below are representative of our Core Values and characteristics sought to perform this role successfully: 

•  CUSTOMER SERVICE- We assure a quality response in a timely manner for both internal and external customers
•  DEPTH OF KNOWLEDGE- Our team offers clients the highest level of understanding of mechanical and electrical systems
•  SOLUTIONS BASED- Our team identifies issues and focuses on solutions while mitigating down time
•  DO THE RIGHT THING- Our team demonstrates integrity in everything we do
•  ENTREPRENEURIAL/PASSIONATE- Our team strives to enhance and grow our customer base, both internally and externally, by leveraging all our assets

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings for EMCOR Group and its companies. Please check our available positions to confirm that a post or email is genuine. 

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

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