Service Manager- Louisville, KY

DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc.  EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.  DeBra-Kuempel combines the expertise of two of the tri-state’s oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.
• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair.  Must follow through and monitor performance of the service staff in meeting these technical requirements.
• Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
• Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance/support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
• Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete Emcor’s required LMS classes.
• Be responsible for refrigerant inventory of technician’s refrigerant usage.
• Complete the service manager goals that are distributed each year.

MINIMUM QUALIFICATIONS

To best meet the needs of our organization and customers, the right person will meet the following qualifications:

• Working hours 7:30am-4:30pm (additional hours as necessary).
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.

• Must possess a valid driver’s license and proof of insurability.=

PREFERRED EDUCATION and/or EXPERIENCE

•  High school diploma or equivalent is required.
•  A minimum of seven (7) years’ experience in HVAC and Refrigeration.
•  EPA refrigeration certification (Universal) is required.

COMPUTER SKILLS

•  Must demonstrate excellent proficiency in Microsoft Office applications (i.e. Outlook, Word, Excel, etc.)
•  The ideal candidate must demonstrate a willingness to learn other software applications, as required.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings for EMCOR Group and its companies. Please check our available positions to confirm that a post or email is genuine. 

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

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