What are the responsibilities and job description for the CSR / Inside Sales position at EMCOR Group?
Description
About Air Systems
Air Systems, a subsidiary of EMCOR Group, is a leader in HVAC, plumbing, sheet metal, high purity process piping, and building automation systems. As part of EMCOR, the world's leading provider in our field, we’re passionate about providing our clients with solutions that make a real difference.
Job Overview
Air Systems Inc. is looking for a Customer Service Representative / Inside Mechanical Sales to join our Sacramento Service team.
The CSR / Service Inside Sales position supports the Mechanical Service group in reviewing and preparing customer Service Orders so they can be submitted for billing. Also, provides oversight to confirm billings are happening in a timely fashion including making corrections to the Service Order that could cause billing delays. The first part of every day is reviewing key customer Service Orders and preparing them for billing.
The Inside Sales role entails proposals and quotes to customers for service and repair of HVAC units. The Inside Sales role also includes processing customer approvals, communicating with vendors and drivers to procure materials and parts for quoted jobs, and coordinating quoted work through Dispatch.
Key Responsibilities
Daily review and preparation of key customer service orders to prepare for billing.
Tracking and follow-up of customer billings to ensure they are billed timely.
Participate in call with the billing department, as necessary.
Prepare and process proposals to customers for repair work.
Communicates with field personnel to verify scope and materials.
Communicates with vendors to identify parts and materials.
Tracks outstanding proposals, including customer follow-up.
Inputs accepted proposals into accounting system.
Orders and tracks quoted work materials.
Runs weekly reports on outstanding and accepted quotes to ensure work is completed within customer expectations.
Meets or exceeds annual goals for quoting and accepted proposals.
Qualifications
High School Diploma
Minimum 5 years HVAC Dispatcher experience OR Minimum 5 years Inside Sales experience
Proficient in MS Office Suite
Excellent oral / written communication skills
Excellent customer service skills
Attention to detail is a priority
Be able to multi-task
Excellent Organization
Ability to solve problems
Team Player
Flexible
Able to work in a fast-paced environment
Benefits
Comprehensive health coverage (medical, dental, vision, prescription).
Telehealth access and HSA / FSA options.
Employer-paid Life, Accident, and Disability Insurance : 1.5 times your salary.
Generous paid time off, with increases each year 10 paid holidays.
On-site employee gym and EV plugs and / or bike commuter benefits.
Opportunities for professional growth through educational assistance and career development programs.
A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.
Why Air Systems?
At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project :
Safety First : We care about the safety and well-being of our employees, partners, and clients.
Teamwork : We work together with respect, integrity, and a shared commitment to excellence.
Innovation & Growth : We’re always looking for better ways to do things—and we encourage creativity and continuous improvement.
At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties, except as required by law or with your consent.
Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here () . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled.
Competitive Salary : $55,000-$65,000 per year based on experience.
airsys
Salary : $55,000 - $65,000
