What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (FBI BOC) position at EMCOR?
About Us :
EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.
Job Title : Customer Service Representative (FBI BOC)
Job Summary : EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99. Must have an active Top Secret Clearance to be considered
Essential Duties and Responsibilities :
- Respond to facility and logistics service requests from customers via phone, fax, email, and in person
- Input service requests in the Facilities Integration Tool (FIT) system and create minor reports
- Ensure that accurate and quality data is being entered into the system to include verification if required
- Dispatch service call requests to various shops
- Make follow up calls on all urgent service requests
- Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters
- Respond to parking requests received via phone, email and in person
- Generate parking requests after ensuring requestor has been approved by sending via email within accordance with the parking policy and procedure
- Respond to conference room reservation requests via, phone, email or in person and once requests has been confirm email requestor the confirmation information.
Qualifications :
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled
Compensation Range : $26.03 / hr.
Other Compensation : none
Benefits : Health and Welfare Benefits consistent with the Collective Bargaining Agreement
Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
LI-RK1
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $26
