Dispatcher

Who We Are

Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction services for the mechanical (PHVAC), electrical, building automation systems and energy services industries.

We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary

Havel is seeking a Dispatcher to provide support for customers, field personnel, sales people, service manager, and operations managers.

Essential Duties and Responsibilities

• Provide a positive and productive working relationship with all customers, vendors, and any outside contacts
• Answer and handle phone calls as needed
• Communicate customer request to techs/managers
• Process quotes and enter information into sugar
• Inform immediate supervisor of any and all customer-related complaints and/or concerns
• Interact with operations managers concerning customer contracts
• Enter all facts and dates relative to contracts into the AS400 system
• Set up and manage customer files
• Typing/Coordination of customer proposals
• Maintaining customer/project files
• Contract booking package process
• Assist in maintaining service vehicle program
• Assist in solving any billing problems when necessary
• Other duties as assigned

Qualifications

• Prior Dispatch experience is required
• Background experience in administrative duties and customer service
• Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Access
• Self-starter and attention to detail
• Possess a willingness to learn and ability to work well with others
• Good written, phone skills, and oral communication skills are essential to the job
• Must be a self-started and able to work with diverse groups of construction workers.
• Proficient with time management.
• iSeries (AS400) experience is a plus
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.